Shipping Costs

Shipping is available all over Egypt.

Shipping rates depend on the city and region within Egypt and order package weight. 

Delivery Times

Orders are shipped within 1-2 days. Once your order has been shipped, you will receive a dispatch notification through email with your order tracking number.

You should expect a call from courier within 2-5 days after placing your order. Courier will attempt a maximum of 3 delivery attempts, after which the shipment will be automatically returned to the seller. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can arrange for replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return/exchange is accepted, we’ll refund you the paid amount in the same payment method used or we will exchange with a new item during 7 days.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as plants or custom products (such as special orders or personalized items)
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Once the exchange request is accepted, we will be placing another order manually on your behalf and charge you the difference in price & the delivery fess ( if applicable).